Returns & Exchanges

At MR. D.I.Y. ECOMMERCE (M) SDN BHD, we strive to ensure your satisfaction by offering a straightforward return and exchange process for items that are damaged, defective, or incorrectly delivered. Customers may initiate a return request within 7 days of receiving their order provided the items are in their original packaging and condition.

Return Process

• 1.
  Initiate Return Request

  Log into your account on our website, navigate to your order history, and select 'Return' for the specific item to submit your request with supporting photos.

• 2.
  Await Approval

  Our customer service team will review your submission within 2-3 working days to verify the claim and provide you with a return authorization.

• 3.
  Pack and Ship

  Securely pack the items in their original packaging and drop off the parcel at your nearest authorized courier hub using the provided return label.

• 4.
  Inspection and Refund

  Once we receive and inspect the returned goods, we will process your refund or exchange within 7 to 14 business days to your original payment method.